Standard UK Delivery is £3.95

HOW MUCH IS INTERNATIONAL DELIVERY?

International shipping rates vary depending on your location and order.

Your available delivery options and shipping cost will be calculated and shown when you checkout.

We hope to launch more countries soon!

We now ship to most international destinations.

To check whether we currently ship to your country, select your location on our website or enter your delivery address at checkout.

WHO IS GLOBAL-E?

Global-e is the international merchant of record used by Shopify Managed Markets.

They help us manage the complexities of international orders, including customs, duties, taxes and international carrier arrangements. This allows a small independent UK brand like WELL to sell internationally without having to manage the different tax and customs requirements of every individual country ourselves. 

DOES WELL SET THE INTERNATIONAL SHIPPING RATES?

No.

International shipping rates are provided through Shopify Managed Markets/Global-e. WELL does not set these rates or add a mark-up to your international shipping charges.

We would never want our international customers to feel that we were overcharging them for delivery.

WILL I HAVE TO PAY CUSTOMS OR DUTIES WHEN MY ORDER ARRIVES?

For most destinations, NO.

Managed Markets calculates and collects applicable duties and import taxes upfront, so your parcel is sent with these charges already taken care of. This means you shouldn't receive a surprise customs bill when your order arrives. 

There are a small number of destinations where duties cannot be collected upfront. If this applies to your destination, additional duties or taxes may be payable on delivery. 

WILL I KNOW THE FULL COST BEFORE I ORDER?

Yes. And this is one of the things we're happiest about with our new international delivery service.

Your applicable international shipping costs and duties/taxes are calculated before you complete your purchase, so you can see what your order will cost before you decide to buy.

No guessing. No nasty surprise customs bill afterwards for the vast majority of destinations.

HOW WILL MY INTERNATIONAL ORDER BE SENT?

Managed Markets international orders from UK stores use supported tracked international services, currently including DHL Express and FedEx. The services available to you will depend on your destination and will be shown at checkout.

We aim to dispatch all orders within 3-5 working days . 

Orders will not be processed on Saturdays or Sundays, or UK Bank Holidays.

All products are true to size, but we would always recommend sizing up if like us, you love an oversized fit. 

You can check out our sizing guide for specific measurements.

We are able to accept most major credit cards, along with PayPal, Apple Pay and Shop Pay. 

We do! We offer digital gift vouchers that are delivered straight to your inbox.

Each e-gift voucher has a unique code in the confirmation email, which is only redeemable with WELL THE BRAND online.

The unique e-gift voucher code can be input at checkout against your purchase. 

If the full amount isn’t used against one purchase the balance will remain on the e-gift card.

Once your order is shipped, you will receive an email with your tracking number on so that you can follow the journey of your Well product. 

If you are having any issues with your tracking, please get in touch with us at hello@wellthebrand.com.

Unfortunately once your item has been processed, we will be unable to cancel or amend your order.  If you make a mistake when placing your order, please let us know as soon as possible and we will do our very best to help you.

Oh no! We are so sorry!! In the likely event that you have received the wrong item, an item is missing, or your item is faulty, please get in touch with us right away at hello@wellthebrand.com with as much information as possible, including photos. 

Once we receive this, we will do our very best to rectify the problem as quickly as possible.

If your order tracking shows ‘Returned to sender’ it is likely to be for one of the following reasons:

The parcel was refused.

The courier was unable to deliver to the address after several attempts. 

The delivery address was incomplete.

The parcel was damaged in transit. 

The order was not collected from the pickup point within the time period.

This is unfortunately out of our control, however, once it has been returned to us, we will issue a refund within 5-10 working days. 

As we order lower quantities of stock to avoid waste, it is likely that some items will sell out quickly. Some will be restocked - the best way to find out when we are expecting new stock is to sign up to be a ‘Friend Aswell’ via our mailing list.

Our contact information can be found here.

To return an item, a returns request needs to be created. Log in to your account and create a request here within 14 days of receiving your order.