HOW TO RETURN A UK ORDER 

We really hope that you are in love with your WELL product, but we understand that sometimes, something may not be quite right. 

We are happy to offer a refund of any new, unworn WELL THE BRAND products should they meet our return requirements: 

• The cost of the return request is £2.95 which will be deducted from your refund
• You can request a return via the returns portal.  Return requests must be made and the item sent back to us within 14 days of you receiving your order.   Christmas 2024: any order made after Nov 25th is eligible to be returned until 6th January 2025 as part of our Christmas extended returns policy.
• Items must not have been worn, washed or altered in any way and must be in a sell-able condition free from marks/stains.
• Items must be sent back in their original packaging with all tags attached.

Returns will only be accepted if the above requirements are met. Should the 14 days have lapsed, we are unable to offer a refund

Log into your customer account or create a new account, then request a returns request via the account portal here. Please also include your order number in your return parcel. Packages returned without this may cause a delay in the return process.

We are unable to take responsibility for shipping costs and lost packages, so please ensure you keep a record of your tracking number when returning your package. 

Once we receive the returned item, a refund will be issued within 5-10 working days. 

 

HOW TO RETURN AN INTERNATIONAL ORDER

If you would like to return an international order, please email hello@wellthebrand.com with your order number and reason for return.  Return requests must be made within 14 days of you receiving your order and comply with all requirements stated above.  We will then provide the address for you to return your order.

Customers returning from outside of the UK will be responsible for the shipping charges of the return.

 

EXCHANGES

As we are a new business and very small business holding little stock, we are currently are unable to offer exchanges. 

 

FAULTY ITEM

If the purchased product you received is faulty, please get in touch within 2 days of delivery at hello@wellthebrand.com. 

If you have a question regarding a return, drop us a message at hello@wellthebrand.com and we will be happy to help x

Please note that we are a start up business and only a team of 2 trying our best to answer all your questions as quickly as possible. Sometimes we must wait for a response from our third-party partners before we can offer you a solution. 

We really appreciate your patience and understanding. 

 

FURTHER QUESTIONS

If you have any questions regarding your return, please contact us at hello@wellthebrand.com. 

We are available Monday - Friday 9am -5pm